What to do if the product is damaged?

First, we sincerely apologize for any inconvenience. If you received a damaged product, please contact us immediately. We will assist you as quickly as possible.

What to do if the product smells musty?

A musty smell usually only occurs if the air conditioner is installed in a very humid room. If you notice a musty smell, check for condensation inside the air conditioner, clean the filter, and run the fan for 5–10 minutes before turning it off.

What to do if the window air conditioner is shaking excessively?

Please check that the air conditioner is securely and levelly installed and tighten any loose parts. If the problem persists, please contact us immediately. We will assist you as soon as possible.